Shipping policy

Shipping and delivery

metoy.de is operated by Hong Kong Wenjia Trading Co., Ltd. For shipping enquiries, contact us at support@metoy.de.

Shipping from the United Kingdom

Orders for delivery in the United Kingdom are dispatched from our UK warehouse at:

Unit G111, Titan Storage, 9 Sterling Centre
Eastern Road, Berkshire
Bracknell, England RG12 2PW
United Kingdom

This warehouse address is not the business address of the store operator.

Delivery areas, shipping costs and delivery times

The delivery destinations, shipping methods, shipping charges and delivery estimates available for your order are shown at checkout before you place your order. Delivery availability depends on your delivery address and the items in your order. Please refer to the delivery information shown before you place your order and in your order confirmation for the details applicable to your order.

Delivery enquiries

If you experience a delivery problem or receive a damaged parcel, please contact support@metoy.de and include your order number. Your statutory rights are unaffected.

Returns

For information on cancellation and returns, please refer to our cancellation and returns policy. Please do not confuse the warehouse address with the business address of the store operator.